nexAir KnowHow: Sharing Industry Expertise to Help Customers Excel

Most gas suppliers deliver cylinders and send invoices. They might answer basic questions about pressure settings or flow rates, but that’s typically where the relationship ends. nexAir takes a fundamentally different approach. We believe that selling products without sharing the expertise to use them effectively shortchanges our customers and limits their potential for success.

More Than Products, More Than Service

Our expert KnowHow™ represents decades of accumulated wisdom from working alongside fabricators, manufacturers, medical facilities, and research institutions across the Southeast. Our specialists don’t just understand gas properties and equipment specifications – they’ve solved real problems in actual working environments. When a customer calls with a challenging application, we can often suggest solutions based on similar situations we’ve encountered before.

This expertise develops through direct involvement in customer operations. Our technical team regularly visits fabrication shops to observe welding processes, analyze gas consumption patterns, and identify opportunities for improvement. These interactions create a feedback loop that keeps our knowledge current with evolving industry practices and emerging challenges.

The depth of our expertise extends beyond basic gas applications into specialized areas like custom gas mixing, process optimization, and troubleshooting complex quality issues. Many customers initially contact us for routine gas supplies but discover that our technical insights can help them solve longstanding production problems or improve their competitive position.

Industry-Specific Expertise

Different industries present unique challenges that require specialized knowledge. Medical facilities need suppliers who understand regulatory compliance and emergency response procedures. Food and beverage operations require expertise in Modified Atmosphere Packaging and contamination prevention. Welding shops benefit from specialists who can recommend gas selections based on specific materials and joint configurations.

This industry-specific focus allows us to provide targeted advice rather than generic recommendations. When a brewery contacts us about carbonation consistency issues, we can draw on experience from similar facilities to suggest solutions that address their specific production environment and quality goals.

Our technical library includes application guides, troubleshooting resources, and best practice recommendations developed specifically for different industries. These resources provide customers with reference materials that complement our direct consultation services and help them train new employees or solve problems independently.

Building Long-Term Success

Our specialists often identify potential improvements that customers haven’t considered, whether that means consolidating gas supplies for better cost control, upgrading to bulk systems for improved reliability, or implementing automated ordering to reduce administrative overhead. These proactive suggestions help customers Forge Forward with confidence in their operational capabilities.

Training represents another important aspect of our expertise sharing. We provide technical training for customer personnel, covering everything from basic gas handling procedures to advanced troubleshooting techniques. This knowledge transfer helps customers maximize their investment in gas systems while building internal capabilities that support long-term success.

Looking for a gas supplier who brings more than just products to your operation? Our approach combines reliable gas supplies with the technical expertise your team needs to excel in today’s competitive environment. Contact our specialists today to discover how our industry knowledge and practical experience can help optimize your gas applications and support your business growth objectives.