The nexAir Difference: Unmatched Customer Service and Support
The nexAir Difference: Unmatched Customer Service and Support
With over 80 years of offering the highest quality industrial gases and the KnowHow to run processes more efficiently, nexAir has made a name for itself over the Southeast.
We serve a broad range of industries, from chemical processing to food and beverage, ensuring that companies that operate within these sectors can be more productive and save money in the process.
While we aren’t the only company that sells such services and products, there is a key difference between us and the rest — our unwavering dedication to customer service and support. We don’t just want to sell our products, we want our customers to succeed.
Here are just some of the perks that our customers have come to expect from us:
Dedicated Helplines
nexAir’s customer support center is one of a kind. Full of knowledgeable and talented individuals, it has strived to always be available to customers, regardless of the problem at hand.
Our KnowHow extends beyond merely delivering high-quality products.
We are also committed to improving processes, reducing costs, and streamlining operations. With our support, organizations can Forge Forward with the confidence that they have all the most important information at their disposal.
Our experts are available any day of the week. All you need to do is give us a call at 1-888-639-2474.
Training Labs
Gaining access to the latest equipment isn’t enough for most industries. They must also ensure that all employees have been sufficiently trained to use this technology in the smartest and most efficient ways. This is where nexAir comes in.
Along with being a leading supplier of welding equipment, we have also opened Advanced Welding and Cutting Demonstration labs across our geography. Here, employees from companies across the Southeast are invited to learn about the latest techniques and innovations in the field and see firsthand how it can transform their processes.
Among other processes, our classrooms provide training for:
- A broad range of laser welding and cutting systems
- Robotic work cells
- Plasma cutting systems
- Welding processes, including MIG and TIG
- CNC plasma cutting tables
Alternatively, customers are always welcome to visit our learning center page to find out more about the latest in industrial gases and welding supplies.
Equipment Repairs
We aren’t simply content with delivering supplies to our customers — we’re also committed to making sure they last for as long as possible. We know that our equipment requires a certain amount of maintenance, which often comes at the cost of employee productivity. This is why nexAir has set up a service center where we both service and repair machines for customers across the Southeast.
Our expert technicians, who have decades of combined experience, carry out over 250 welding equipment repairs every month, ensuring that our customers aren’t just benefitting from our product but also our expertise.
Get the Most Out of Your Processes with nexAir
Customer service and support is a core value that we here at nexAir take very seriously. We’re based in Memphis, TN, but our offices are scattered across the Southeast. Head over to our contact page if you’re looking for a location near you.
Whether it’s questions about placing an order, any of our products or services, or related to tracking an order or delivery, we’d love to hear from you!
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Industry Knowledge and Expertise
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Behind every package of fresh meat, bag of pre-cut salad, and bottle of craft beer sits an invisible guardian – specialized gas mixtures that preserve flavor, extend shelf life, and ensure product safety. At nexAir, we work with food processors and packagers throughout the Southeast to develop custom gas solutions that address the unique challenges of food production. Our approach goes beyond simply supplying cylinders – we become partners in your quality control process.
The Critical Role of Gases in Food Preservation
Food spoilage begins the moment a product leaves the production line. Oxygen fuels bacterial growth, accelerates oxidation, and triggers enzymatic browning. Carbon dioxide inhibits microbial activity. Nitrogen displaces oxygen and maintains package integrity. Understanding the precise balance needed for each food product requires specialized knowledge of both gas properties and food science. Our team works at this intersection, helping you determine the optimal gas mixtures for your specific products.
Modified Atmosphere Packaging That Preserves Natural Quality
Consumers increasingly demand fresh, minimally processed foods without artificial preservatives. Modified Atmosphere Packaging (MAP) allows you to meet these demands by replacing the air inside packaging with carefully calibrated gas mixtures. For red meats, we supply high-oxygen blends that maintain the bright red color consumers associate with freshness. For prepared salads and sliced produce, low-oxygen mixtures prevent wilting and browning without affecting taste or texture. Our custom MAP solutions help your products maintain their natural appearance and flavor profile throughout their shelf life.
Ensuring Consistent Quality Through Precision Blending
Quality control in food production demands consistency – consumers expect the same taste, appearance, and freshness with every purchase. Gas mixtures that vary from batch to batch can undermine this consistency. Our automated blending systems deliver precise gas compositions every time, eliminating the variability that can affect product quality. We regularly calibrate and certify our equipment to food-grade standards, giving you confidence that the gas touching your products meets the highest purity requirements.
Technical Support When You Need It Most
Production issues rarely happen during business hours. That's why our team remains available to help troubleshoot gas-related challenges whenever they arise. When a bakery customer noticed inconsistent product volume during an overnight shift, our on-call technician identified a pressure fluctuation in their carbon dioxide supply and quickly implemented a solution. This responsive support helps prevent quality control failures that could otherwise result in product loss and delivery delays.
Partnering for Continuous Improvement
Food trends, processing technologies, and packaging materials constantly evolve. We work with our food industry customers to regularly evaluate gas solutions against changing requirements and opportunities for improvement. Our technical team keeps you informed about innovations in gas applications that might benefit your operation. This collaborative approach helps you stay ahead of challenges and continue meeting the high-quality standards your customers expect.
Maintaining quality control in food production requires vigilance, specialized knowledge, and reliable partners. At nexAir, we provide more than just industrial gases – we deliver application expertise, responsive service, and custom solutions that address the specific challenges of your food products. Contact our food industry specialists today to discuss how our gas solutions can strengthen your quality control program and help deliver the consistent product excellence your customers demand.
Looking out for your future
Get your career going on the right track with nexAir
Find out how nexAir KnowHow has impacted businesses all over the Southeast
Our expertise makes us more than a valuable partner, it makes us headlines